Ndi Ma Metrics Oyang'anira Zomwe Ndiyenera Kuyeza?
Kuyamba:
Kuyeza momwe kasamalidwe ka zochitika zanu kumagwirira ntchito ndikofunikira kuti mumvetsetse komwe kungathe kusintha. Ma metric olondola atha kupereka zidziwitso zamtengo wapatali za momwe bungwe limayankhira zochitika, ndi madera omwe akufunika kusamaliridwa. Kuzindikira ma metric oyenerera ndi otheka kuchitapo kanthu ndikosavuta mukangomvetsetsa zomwe ndizofunikira kuyeza.
Nkhaniyi ifotokoza mitundu iwiri ikuluikulu ya kasamalidwe ka zochitika zomwe mabungwe akuyenera kuziganizira: zoyezetsa bwino komanso zogwira mtima.
Metrics Kuchita bwino:
Ma metrics ochita bwino amagwiritsidwa ntchito kudziwa momwe bungwe limagwirira ntchito mwachangu komanso mopanda mtengo wake.
Njirazi ndi izi:
- Mean Time To Respond (MTTR): Metric iyi imayesa avareji ya nthawi yomwe imatenga kuti bungwe liyankhe zomwe zanenedwa, kuyambira pachidziwitso choyambirira mpaka kuthetsa.
- Mean Time To Resolve (MTTR): Metric iyi imayesa nthawi yomwe imatenga kuti bungwe lizindikire ndi kukonza zomwe zachitika, kuyambira pachidziwitso choyambirira mpaka kuthetsa.
- Zochitika Pagawo la Ntchito: Metric iyi imayesa kuchuluka kwa zochitika zomwe zimachitika mkati mwa gawo lina la ntchito (mwachitsanzo, maola, masiku, masabata). Itha kugwiritsidwa ntchito kudziwa momwe bungwe limagwirira ntchito ndi zochitika.
Miyezo Yogwira Ntchito:
Ma metrics ochita bwino amagwiritsidwa ntchito kuyesa momwe bungwe lingachepetsere zotsatira za zochitika pa ntchito zake ndi makasitomala.
Njirazi ndi izi:
- Incident Severity Score: Metric iyi imayesa kuopsa kwa chochitika chilichonse kutengera momwe zimakhudzira makasitomala ndi magwiridwe antchito. Ichi ndi metric yabwino kugwiritsa ntchito kumvetsetsa momwe bungwe lingachepetsere zoyipa zomwe zimachitika.
- Incident Resiliency Score: Metric iyi imayesa kuthekera kwa bungwe kuti lichire mwachangu pazomwe zachitika. Zimangoganizira osati kuthamanga komwe chochitikacho chimathetsedwa, komanso kuwonongeka kulikonse komwe kungakhalepo panthawiyi.
- Mlingo Wokhutiritsa Makasitomala: Metric iyi imayesa kukhutira kwamakasitomala ndi nthawi yomwe bungwe layankhira komanso mtundu wa ntchito zomwe zachitika zitathetsedwa.
Kutsiliza:
Mabungwe akuyenera kuganizira zoyezera momwe zinthu zikuyendera komanso momwe angagwiritsire ntchito bwino kuti amvetse bwino kasamalidwe ka zochitika zawo ndikuzindikira zomwe akuyenera kusintha. Ma metric oyenerera angathandize mabungwe kuzindikira mwachangu zovuta zomwe zingachitike ndikupanga kusintha kofunikira kuti zitsimikizire kuti zochitikazo zikusamalidwa mwachangu komanso moyenera.
Kuyeza momwe mungayendetsere zochitika zanu ndikofunikira kuti mumvetsetse komwe kungathe kusintha. Ma metric olondola atha kupereka zidziwitso zamtengo wapatali momwe bungwe limayankhira zochitika, ndi madera omwe akufunika kusamaliridwa. Kuzindikira ma metric oyenerera ndi otheka kuchitapo kanthu ndikosavuta mukangomvetsetsa zomwe ndizofunikira kuyeza. Potenga nthawi kuti akhazikitse njira zowongolera zochitika moyenera komanso moyenera, mabungwe amatha kuwonetsetsa kuti ntchito zawo zikuyenda bwino, ngakhale panthawi yamavuto.
