Kuwongolera Mavuto Vs Kuwongolera Zochitika
Kuyamba:
Kuwongolera Mavuto ndi Kuwongolera Zochitika ndi zinthu ziwiri zazikulu za IT Service Management zomwe zimagawana cholinga chomwecho - kuonetsetsa kuti ntchito ikupitilirabe komanso kuwongolera. Ngakhale onse amayesetsa kuwonetsetsa kuti makasitomala ali ndi luso lapamwamba, aliyense ali ndi njira zake komanso zolinga zake. Nkhaniyi iwona kusiyana pakati pa Kuwongolera Mavuto ndi Kuwongolera Zochitika kuti mumvetse bwino momwe angagwirizane ndi malo anu a IT.
Kodi Kuwongolera Mavuto Ndi Chiyani?
Kuwongolera zovuta ndi njira yothanirana ndi mavuto okhudzana ndi ntchito kapena zinthu kuti muchepetse zoyipa zotsatira pa makasitomala. Imafuna kuzindikira, kusanthula, kuika patsogolo ndi kuthetsa zochitika zomwe zilipo kale kapena zomwe zingatheke zisanawonekere ngati ntchito. The mtheradi cholinga chake ndikupangitsa ogwiritsa ntchito kuti azigwira ntchito ndi zosokoneza zochepa pothana ndi zomwe zimayambitsa mavuto omwe amabweranso asanabwere.
Kodi Kuwongolera Zochitika Ndi Chiyani?
Kuwongolera zochitika ndi njira yoyendetsera zochitika kuti zibwezeretse ntchito mwachangu momwe zingathere. Imayesa kuzindikira, kufufuza, kuthetsa ndi kulemba zochitika zomwe zachitika kale kuti zipewedwenso mtsogolo. Cholinga chachikulu ndikuchepetsa kusokonezeka kwamakasitomala ndikuwongolera bwino zochitika.
Kusiyana Kwakukulu Pakati pa Kasamalidwe ka Mavuto ndi Kasamalidwe ka Zochitika:
- Kuwongolera zovuta kumangoyang'ana kuyembekezera mavuto asanachitike, pomwe kuyang'anira zochitika kumangoyang'ana kuyankha pazovuta zikachitika.
- Kuwongolera zovuta kumatengera njira yolimbikitsira posanthula zomwe zimayambitsa zovuta zomwe zimabwerezedwa ndi cholinga choletsa kuti zisadzachitike mtsogolo, pomwe kuyang'anira zochitika kumatenga njira yokhazikika pothana ndi zovuta zikafika ndikubwezeretsa ntchito mwachangu momwe zingathere.
-Kuwongolera zovuta kumafuna kuthetsa chomwe chimayambitsa vuto pomwe kuyang'anira zochitika kumayang'ana kwambiri kuthetsa zizindikiro zomwe zachitika posachedwa.
- Kasamalidwe kamavuto amasanthula deta m'magulu angapo amagulu ndi madipatimenti, pomwe kasamalidwe ka zochitika kamayang'ana kwambiri zochitika zapagulu.
- Kuwongolera zovuta kumafuna kuyesetsa kwa mgwirizano pakati pa magulu angapo kuti adziwe zomwe zimayambitsa, pomwe kuyang'anira zochitika kumatha kuyendetsedwa ndi gulu limodzi kapena munthu ngati kuli kofunikira.
Kutsiliza:
Mavuto Oyang'anira ndi Kuwongolera Zochitika onse ali ndi malo awo mu IT Service Management kuti awonetsetse kuti ntchito ikupitilirabe ndikusintha. Pomvetsetsa kusiyana komwe kulipo pakati pawo, mutha kumvetsetsa bwino momwe amalumikizirana ndi njira yanu yonse ya IT ndikuwathandizira kuti atsimikizire kukhutira kwamakasitomala. Ndi njira yoyenera, kasamalidwe kazovuta ndi zochitika zitha kugwirira ntchito limodzi kuti zitsimikizire kuti ntchito za IT zodalirika komanso zotsika mtengo.
Pomvetsetsa njira zosiyanasiyana zoyendetsera mavuto ndi kasamalidwe ka zochitika, mabungwe amatha kupanga njira yokwanira yoyendetsera chilengedwe chawo cha IT chomwe chimakwaniritsa zosowa za makasitomala ndi omwe akukhudzidwa nawo. Izi zitha kupangitsa kuti ntchito ziziyenda bwino komanso kukhutitsidwa ndi makasitomala. Ndi njira yabwino, Kuwongolera Mavuto ndi Kuwongolera Zochitika kungathandize mabungwe kukwaniritsa zolinga zawo popereka ntchito zapamwamba pamtengo wotsika.
